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Conduct rules training, how to plan for success.

I am responsible for rolling out conduct rules training across the whole of the business, this seems a huge task and I am not sure where to start.



Planning conduct rules is training is a significant task partly because of the scope of it - virtually everybody in your firm will need to receive formal conduct rules training and you will need to have the evidence that this has been done.


You will also have new starters and occasionally staff moving into senior managers roles who will need additional conduct rules training.


The other challenge is that conduct rules training should be as relevant to somebody’s role as possible, people need to understand what the rules mean in their day to day work. This means that a generic approach using the same training content for everyone is unlikely to be good enough.


Our 3 Top Tips


  1. Off the peg and bespoke – you don’t want the cost and time associated with providing unique training for every individual but equally one generic approach to conduct rules training is unlikely to be good enough. So think about grouping your employees into logical role types where jobs are similar enough to receive the same conduct rules training (this may be a split by department or possibly level of seniority). You can then adjust your core training content to suit each group.

  2. Engage don’t broadcast – with training there is always the temptation to create content, push that content out to your target audience and assume that the job is done. Conduct rules training needs more than that because it is not about learning a “technical” skill, it is about a way of working and a way of behaving. This sort of learning needs context, explanation, scenarios, feedback, reinforcement – in other words, you should provide the opportunity for interaction and engagement.

  3. Recruit cheerleaders – you are likely to have conduct rules trainers who have themselves been trained, this is a formal role with specific skills and competencies. Cheerleaders are a bit different, these are individuals who can be encouraged and motivated to provide conduct rules leadership from within a peer group. The secret is identifying the right people and providing them with the tools and incentives to be conduct rules cheerleaders.



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